professional, polite and helpful manner. Answer telephone calls and respond to callers in a polite and helpful manner
brokers, public & community) Tenants Monitoring of Call Logging system - logging, follow-up, reports, trends
the Managed Care environment in pre-authorisation call centre/ hospital case management or hospital claims
measure improvements Successfully perform standby duty call outs and make rational decisions Workmanship Conduct
to clients through
“constant touch”, phone calls, e-mails etc.
systems to ensure data quality via Application calls or coding. Apply auditing, change-tracking, and
Coordinate the troubleshooting and the support calls with external providers. Develop and maintain technical
scheduled. Occasional local and national travel. Call out system. General physical health and reasonable
management system and manages/addresses escalated calls, complaints, questions, and queries, as necessary
scheduled. Occasional local and national travel. Call out system. General physical health and reasonable