perform all tasks associated with the contact centre, from call management to response reaction and measurement assisting with administration and data. The response centre will operate 24/7 on a three-shift basis. Each packages (Microsoft Office, Xero, Mechanic Desk, Call Management Software) • Telephone • Internet access Underpinned by Right Now and Can Do: • Drivers will log calls for breakdowns or mechanical problems on the truck trailer through the App. • Drivers will log panic or call me through the App. • The Responder will be responsible
Knowledge: Principles of sales The workings of a call centre Product/Systems knowledge and/or potential to knowledge in a short space of time At least 6 months call centre experience or exposure is advantageous Additional
Knowledge: Principles of sales The workings of a call centre Product/Systems knowledge and/or potential to knowledge in a short space of time At least 6 months call centre experience or exposure is advantageous Additional
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
online banking & capturing of invoices AP & AR management Prepare monthly management accounts using
creditors; Intercompany debtors & creditors. Manage AR and AP team in its entirety. Prepare and distribute
Syspro. No creditors for this role. Only FULL debtors (AR) function. Job Title : Credit Controller Geographical
Syspro. No creditors for this role. Only FULL debtors (AR) function. Job Title : Credit Controller Geographical
expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered forms