conduct quality call monitoring by assessing the quality of interactions between Fintech Agents and customers
conduct quality call monitoring by assessing the quality of interactions between Fintech Agents and customers
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call. Social Media Adverts – Facebook, Linked and other specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc Ad of a long-term growth plan. Some degree of cold calling is expected for specific projects General admin: weekly and followed up on. Maintain a list of all Agents' activities on a weekly and monthly basis, where
systems to capture relevant performance data across agents, queues, and customer satisfaction
qualification Logistics background an advantage Response centre background an advantage Excel experience should not limited to the following: Drivers will log calls for breakdowns or mechanical problems on the truck through the company app Drivers will log panic or call me through the company app The Responder will be breakdown/panic/call me from inception to conclusion Monitoring and control of breakdowns, panics and call me's Obtains client information by answering telephone calls and verifying information. Maintains communication
qualification Logistics background an advantage Response centre background an advantage Excel experience should not limited to the following: Drivers will log calls for breakdowns or mechanical problems on the truck through the company app Drivers will log panic or call me through the company app The Responder will be breakdown/panic/call me from inception to conclusion Monitoring and control of breakdowns, panics and call me's Obtains client information by answering telephone calls and verifying information. Maintains communication
interim and exit inspections. Attend to tenants / agents / owners / management queries via WhatsApp. Attend portfolio. Liaise with owners, management & rental agents regarding maintenance issues. Discuss problems and action. Submit insurance claims to managing agents for burst geysers etc. Obtain quotes for repairs regarding insurance claims. Liaising with rental agents with regards to maintenance on the properties where
and validation. Master Data Management Act as an agent for data governance policies and standards, and and support the various partners within the MD Centre of Excellence, external suppliers, and third parties Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Scheduled Tours when required
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service