explaning our business and seeking new and fresh call centre sales constultants. We require candidates with
service process by monitoring and resolving open calls and awaiting spares. Repair household appliances support for SMEG customer functions. Train call centre staff on call avoidance and accurate capturing of fault the month of return. Assist resolving regional calls. Deliver continuous efforts to reduce service cost
experience working at a management level within a Call Centre of a large operation 2 years experienced in managing multiple campaigns preferably within the outsourced call centre environment. Exposure to a full cycle (1 year)
cards/ PhoneApp • Communicate with Managers, Call Centre, and Customer • Housekeeping, clean-up of all
provide support to the correspondence and walk-in-centre teams as and when required
Completing administrative NEG
Matric/Grade 12
6 months contact centre experience/client services experience
Excellent Ability to deal with complexity of different types of calls and clients
Ability to prioritise and function
(desirable):
Relevant Management or Contact Centre Certifications
Minimum applicable
/>5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is reports Essential Outbound & inbound contact centre operational management and strategic planning experience
professional specialising in cloud-based contact centre solutions, hosted on platforms in the cloud like and the specific advantages of deploying contact centres in the cloud. - AWS Knowledge: Acquire a high-level understanding of AWS services relevant to contact centres, such as Amazon Connect and the broader AWS ecosystem identify market trends and demands in the contact centre industry. Understand how shifts towards cloud solutions in the competitive space of cloud-based contact centre solutions Rneg
working at a Senior management level within a Call Centre of a large operation. 3-5 years' experience in across multiple campaigns within the outsourced call centre environment. 2-3 years' experience in managing
target and engage prospective clients through cold calling, networking, and other lead generation activities escalations Settlement/Recon Queries Contact Centre Support Contact Centre WhatsApp support Help company departments Group Maintain an accurate customer database and call cycle Manage all activity and reporting via through