confirmations to customers.
digital property management sector, prioritising customer-centric solutions and aiming to set higher standards As a Customer Success Lead you will play a pivotal role focused on ensuring exceptional customer service requires handling customer interactions, managing financial transactions, and leading the customer success team commitment to fostering a culture of customer excellence. What you'll do Customer success leadership (40%) Team Team leadership: lead and mentor the customer success team, fostering a culture of continuous improvement
confirmations to customers. Handle hazardous applications and paperwork. Invoice customers and process creditor
business is repeat business. ENVIRONMENT: DRIVE customer adoption, retention & growth utilizing your negotiation and communications skills as the next Senior Customer Success Specialist sought by a cutting-edge Communication business reviews, and feedback sessions to ensure customer satisfaction and identify opportunities for improvement assigned accounts. Collaborate with existing customers to identify product or service offering gaps and business reviews, and feedback sessions to ensure customer satisfaction and identify opportunities for improvement
looking for a suitably qualified and experienced Customer Support Agent or Call Centre Agent to join our Performance Areas a) Customer Service Excellence Handling inbound and outbound customer calls professionally Resolve customers inquiries and basic complaints efficiently Maintain high levels of customer satisfaction Support Assist customers with policy-related queries, renewals and amendments Guide customers through the skills to understand customer needs and concerns Ensure proper documentation of customer interactions and
Customer Support Representative
R14k - R18k
Cape
and creating a seamless experience for their customers. Reporting to the Manager you will be responsible
services and booking procedures.
service standards agreed with the Customer. Supervise all Customer facing communication and shipment including follow-up and problem resolution. Supervise Customers profitability and initiate corrective actions manner. Ensure booking request details against customer agreement and current market conditions are provided Ensure that the handover process to Operations and Customs Department is followed – as applicable. Ensure shipment and Customer overall profitability and derive measures to improve it. Ensure Customer operational
service standards agreed with the Customer. Supervise all Customer facing communication and shipment including follow-up and problem resolution. Supervise Customers profitability and initiate corrective actions manner. Ensure booking request details against customer agreement and current market conditions are provided Ensure that the handover process to Operations and Customs Department is followed – as applicable. Ensure shipment and Customer overall profitability and derive measures to improve it. Ensure Customer operational
70's Assist with customs queries and similar related customs matters Handle customs stops and bookings of basic registration Sufficient knowledge of customs tariff is required Sufficient knowledge of quality controlling is required Sufficient knowledge of Customs and Excise Act is required Frame refunds and drawbacks Completion of files for customs submission Quality control of files before customs submission Liaising with
company has a vacancy for a Customer Service Representative . Role: Customer Service Representative. Location: will serve the purpose of a liaison between a customer and the relevant internal department. The target efficiently to customer orders and queries in order to maintain high levels of customer satisfaction. relevant experience gained, preferably with a Customer Service/Internal Sales background. Packaging industry communicator with negotiation skills Excellent customer service skills, written, verbal communication