to ensure customer satisfaction and effective support
Investigate facility failures to identify
continuous product improvement
Offer technical support at customer sites, including diagnostics, repair
Support and maintain organizational computer systems, desktops, and peripherals. That includes installing workstation performance. To provide immediate first line support and daily assistance of all IT related issues Assisting and general electrical work Manage assets and software licenses - capture all details in IT equipment and confidentiality of information. Hardware and Software - setup, repair, configure, troubleshoot Assisting Helpdesk function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT
The role is also supported by a third party managed service. Provide 1st line support to all users across fashion. Supporting all company owned technology including desktops, laptops, printers, software and mobile Triage Incident and Support requests and escalate to the appropriate 3rd party support function and oversee guidance to staff on the use of IT systems and software, translating technical information into easily Installing, testing and configuring appropriate software and functions according to specifications Maintaining
Minimum requirements:
self-motivated and ambitious Software Engineer
within our Support Engineering team. This position
creative options on issues raised by the rest of the Support Engineering team
Develop key growth sales strategies, tactics and action plans Drive and achieve annual targets, build relationships Achieve/exceed monthly and annual sales targets Develop and execute strategic plans to achieve sales targets and expand customer base Partner with customers to understand their busines
mid-level Desktop and network and basic server support to clients on various aspects of their IT as quickly administration, hosting, web services hardware/software, multiple devices e.g. PC & Mac, Mobile etc
looking for Intermediate IT Support Engineers to come onboard and support our growing client base in the of an Intermediate Desktop, Server and Network Support Engineer with at least 5 years experience in the providing ICT support to customers and assisting other support technicians. Resolve support requests, covering covering hardware software, networks, the Internet and other IT-related systems. Monitor all critical Provide Intermediate IT support to customers and colleagues as required, covering software, hardware and other
talented individual to join their team as an IT Support Technician. As a foundational member of the technical technical team, you will play a pivotal role in supporting telephony solutions and contributing to various projects Hands-on experience with telephony hardware and software components. Experience with telephony integration maintenance on technical platforms for system stability Support senior engineers in project tasks and deliverables
equipment, and an EMS. As a senior member of the Support team, you will be expected to demonstrate leadership to ensure customer satisfaction and effective support Investigate facility failures to identify root continuous product improvement Offer technical support at customer sites, including diagnostics, repair