Responsibilities High quality service delivery to guest which is consistent while upselling and maximizing wastage/breakage Building of good relationships with guests and other departments Experience and skills: Well a similar position in a 5-star property Must be guest service orientated and have good food and wine knowledge
Responsibilities High quality service delivery to guest which is consistent while upselling and maximizing wastage/breakage Building of good relationships with guests and other departments Experience and skills: Well a similar position in a 5-star property Must be guest service orientated and have good food and wine knowledge
Client is known for sophisticated escapes and unique guest experiences. Its ever-expanding luxury hospitality seamless stay for guests through planning of the guest journey and making contact with guests during their updates/feedback. Deal with and or escalate guest challenges/complaints. Monitor guest feedback received on check-out feedback via social media platforms. Ensure that all guest facing teams maintain a professional and polished closely with Finance and Reservations teams. Drive Guest feedback to the relevant teams and follow up/schedule
Client is known for sophisticated escapes and unique guest experiences. Its ever-expanding luxury hospitality seamless stay for guests through planning of the guest journey and making contact with guests during their updates/feedback. Deal with and or escalate guest challenges/complaints. Monitor guest feedback received on check-out feedback via social media platforms. Ensure that all guest facing teams maintain a professional and polished closely with Finance and Reservations teams. Drive Guest feedback to the relevant teams and follow up/schedule
pool equipment such as pumps, filters and pool cleaners. Install and maintain pool equipment and accessories
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accuracy of guest accounts, balancing charges and revenue as well as assisting with all aspects of guest services Micros
control
manage all bookings to ensure smooth operations and guest satisfaction.