TITLE: SUPPORT MANAGER OPERATIONS REPORTS TO: OPERATIONS MANAGER Perm Role, Based in Cape Town Job purpose total operational capabilities and output, to support the business and client service strategy. In this point of escalation. You will also advise and support in the analysis, development, and implementation outcomes will be expected to be achieved by the Support Manager Operations: Implementing, evaluating, and line with the servicing value proposition, and supports the overall business strategy. Ensuring that your
Salesforce Administration
- Desktop and Hardware Support
- Network Administration
- QMS
- Supporting standard end user applications
- Supporting printers and print services
- Cloud Service Support
- Ability to perform basic repairs on laptops
To assist with maintaining and supporting the IT and CRM systems for the company and ensure optimal functioning Provide internal technical support and occasional client-facing support as well. Minimum Requirements: hardware and software • Supporting standard end user applications • Supporting printers and print services services (i.e. DNS, SMTP, DHCP, etc.) • Cloud Service Support • Ability to perform basic repairs on laptops, 2010 - 2016, 365 • Mac OS • Remote Desktop Support • Networking diagnostics • Wired and Wireless Networking
and software
needs are met and exceeded.
Onsite Support Technician to join their branch in Sandton, Johannesburg. JOB DESCRIPTION: To support ESSN products to existing and potential clients. To support SLAs to existing and potential clients. MAIN DUTIES RESPONSIBILITIES: Provide telephone, face to face and online support to the client Client liaison and communication
Providing 2nd line application support for internal Tracker customers. Keep track of issues raised and RESPONSIBILITES: Will be part of a dynamic Application Support team of self-motivated individuals. Ensure that Application Support scope to the Development Support Team when needed per the “Development Support Ticket follow-ups on tickets escalated to the ‘Development Support Team” until resolution SQL query writing for incident knowledge and expertise with other Application Support Analysts & Service Desk Team to enhance the
candidate will be required to provide IT support
Provide support in Hardware and Software i.e installing
a dedicated and enthusiastic Service Runner / Support Intern to join our client's team. The ideal candidate parcels and tools, maintaining equipment, and supporting onsite work. This internship offers a valuable Assist with local onsite work as needed, providing support to the team in various tasks. Requirements Recently
this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be customer incidents and requests. The team provides support to our global customer base covering multiple time your knowledge, investigative and problem solving support skills To keep customers regularly updated through issues To maintain an up-to-date knowledge of supported applications and development • Bachelor's Degree with online retail business and eCommerce systems support • Experience working with SOAP requests and responses