company is looking for a professional Front Desk Clerk to oversee all receptionist and secretarial duties perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take
Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
forms
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered forms
To schedule technicians' service calls and manage their bookings, invoice clients and manage and control and monthly planning and scheduling of service calls. Route planning of Technicians. Assist with project weekly, and monthly reports. Client meetings. Matric Certificate, Project Management Certification will
To schedule technicians' service calls and manage their bookings, invoice clients and manage and control and monthly planning and scheduling of service calls. Route planning of Technicians. Assist with project weekly, and monthly reports. Client meetings. Matric Certificate, Project Management Certification will
Sales experience (Compulsory)
· Minimum matric
· Related NQF qualification (an advantage)
· coach within a high paces sales and telesales call centre environment
Competencies:
·
rapport with key decision makers and convert these calls to leads is essential. You will be rewarded for leads to sales based on the quality of your lead. Matric 1 year lead generation experience with 1 year telesales
rapport with key decision makers and convert these calls to leads is essential. You will be rewarded for leads to sales based on the quality of your lead. Matric 1 year lead generation experience with 1 year telesales