provided by vendors. Providing support for contact centre operations. Qualifications A three year IT Diploma analogue, SIP, VoIP telephony systems and contact centres Good understanding of switching and routing functionality
Manager with effectively managing a Decorating Centre in line with the required customer experience standards
Manager with effectively managing a Decorating Centre in line with the required customer experience standards
perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take
targets. Interview Target Makes sufficient database calls to prospective students to schedule interviews in Complete required weekly INA (interviews not applied) calling to secure applications. Achieve weekly, monthly individual target. Administration and Reporting Update call report and IBT (Interview Booking Tracker) and presentation order for applications to be confirmed. Update calling outcomes on STASY and TMR (Total Marketing Report)
targets. Interview Target Makes sufficient database calls to prospective students to schedule interviews in Complete required weekly INA (interviews not applied) calling to secure applications. Achieve weekly, monthly individual target. Administration and Reporting Update call report and IBT (Interview Booking Tracker) and presentation order for applications to be confirmed. Update calling outcomes on STASY and TMR (Total Marketing Report)
expand our reach. Interview TargetMake proactive calls to prospective students, scheduling interviews to ensuring payment is completed.Conduct regular calling campaigns to convert interviews into applications ReportingMaintain accurate daily reports, including call reports and interview booking trackers and the CRM
expand our reach. Interview TargetMake proactive calls to prospective students, scheduling interviews to ensuring payment is completed.Conduct regular calling campaigns to convert interviews into applications ReportingMaintain accurate daily reports, including call reports and interview booking trackers and the CRM
Continuously work on the Age Analysis to reduce debtors. Call customers for outstanding debt. Keep record of all Compiling and filing of customer documents. Taking calls from customers, dealing with queries and complaints