and sense of humour. You will share our clients customer service values. Experience in a similar role is
follows: ● Prospecting and qualifying leads ● Customer liason ● Closing business deals ● You are expected
for expansion and differentiation. Customer Focus: Promote a customer-centric approach across the organization organization. Build strong relationships with customers and partners, ensuring high-quality products and
Technical Account Manager works closely with customers to understand and improve their client journey company and actively using products/services. Build customer loyalty to reduce churn and increase upsell opportunities
and provide accurate and creative quotations to customers/agents by discussing client requirements either e-mail advising on suitable options in line with customer requests and striving to exceed expectations.
retrieval and disposition of records · Investigate customer complaints and non-conformance issues · Collect
repair and technical issue resolution Excellent customer service and communication skills Able to work
computer literacy skills Able to multitask Good customer relations skills QUALIFICATIONS Related HR / Sales
questions and generally provide a high level of customer empathy. Setting expectation during the onboarding leading small to medium sized teams I.T. / Technical customer support experience Experience with Microsoft365
At least three years of full-time experience in customer-facing roles Prior involvement in external sales