Customer Service Position Requirements: 12 Months Call Centre Experience Matric Clear Criminal Record ITC
communicate fluently in English and Afrikaans • 1 year call centre or customer service experience Key Competencies:
Consultant Urgently looking for top outbound sales call centre agents that can make a positive difference to
of shopping centres, seeking a marketing manager – overseeing a number of shopping centres in Gauteng represent the agency on-site at an exclusive shopping centre in Jhb, Gauteng. The person will be responsible above-the-line and below-the-line campaigns for the shopping centre. They must also grow tenant relationships and build flair Excellent communicator Must have shopping centre experience. Should you not have received a response Only people with previous experience in shopping centre marketing need to apply. Must reside in Jhb, Gauteng
Product Barcoding: Ensure all products in the Trade Centre are accurately barcoded. Regularly check and update Stock Merchandising: Arrange all stock in the Trade Centre according to set merchandising standards. Maintain and visually appealing display of products. Trade Centre Cleanliness: Clean customer areas daily, including shelving, racking, and products. Ensure the Trade Centre always maintains a professional and welcoming appearance and Verification: Count all items in the Trade Centre weekly. Verify counted items against the ERP system
airline reservations systems & handle voice calls in English & German may include some written service levels.
Demanding and time-sensitive call center environment
Requirements
Native Savings
Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts are
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
by discussing client requirements either via call centre or over e-mail advising on suitable options in
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and