sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback quality assurance/quality control role within a call centre environment. Skills: Excellent listening
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback quality assurance/quality control role within a call centre environment. Skills: Excellent listening
respect and pushingbeyond boundaries when answering calls and when dealing with internal and external relations logging the case on the system. Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements business by being vigilant and making sure all calls are loggedcorrectly. Contribute to a culture conducive
respect and pushingbeyond boundaries when answering calls and when dealing with internal and external relations logging the case on the system. Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements business by being vigilant and making sure all calls are loggedcorrectly. Contribute to a culture conducive
Surrounds) Responsible for: Maintaining external call cycle with clients. Sales and upselling. Required movements, clients, travel in the form of sales call sheet. Meet and exceed sales targets. Planning and
Surrounds) Responsible for: Maintaining external call cycle with clients. Sales and upselling. Required movements, clients, travel in the form of sales call sheet. Meet and exceed sales targets. Planning and
direct phone calls to the appropriate staff members Operate a busy switchboard and screening calls Maintain
direct phone calls to the appropriate staff members Operate a busy switchboard and screening calls Maintain
monthly Achieve daily call ratio quota & call cycles as per the Company standards Call on customers in customers on the benefits of using products and services Call on customers on sites when necessary and perform decision-making process are identified and called on regularly Call on customers that purchase from competitors
business transformation with sustainability at the center of how we will create growth and value by operating