Answering phone calls and calling customers Answer and direct incoming phone calls. Perform data entry
Answering phone calls and calling customers Answer and direct incoming phone calls. Perform data entry
Answering of the switchboard and directing calls to correct department or person, greeting visitors, Answering phones in a professional manner, and routing calls as necessary. Assisting colleagues with administrative duties. Answering, forwarding, and screening phone calls. Sorting and distributing mail. Provide excellent
Respect, Accountability, Client-driven, People-centered) and strong Ethics
Logging, following up, testing and resolving of call bug tracker. Investigate and provide feedback to Liaison Contact Client to clarify requirements Update calls with clear understanding of expected outcome Upfront
relationship building to place the customer at the center of the organisation.
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback quality assurance/quality control role within a call centre environment. Skills: Excellent listening
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback quality assurance/quality control role within a call centre environment. Skills: Excellent listening
Surrounds) Responsible for: Maintaining external call cycle with clients. Sales and upselling. Required movements, clients, travel in the form of sales call sheet. Meet and exceed sales targets. Planning and