and integration deployments Logging and tracking tickets to external support Troubleshooting deployments
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's. Technically
management) Resolve incident tickets Analyze and resolve problem tickets Any additional responsibilities
and post Go-live support. Operations experience (ticket handling, problem, incident management) Jira and post Go-live support. • Operations experience (ticket handling, problem, incident management) • Jira
and post Go-live support. Operations experience (ticket handling, problem, incident management) Jira and post Go-live support. • Operations experience (ticket handling, problem, incident management) • Jira
teams to ensure effective delivery by understanding ticket volumes and backlogs, continuous improvement of with support teams and service desk, understanding ticket volumes and backlog, reoccurrences of incidents
take off part for replacement or repair.
Examine or conduct tasks or broken machine parts and identify
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the