This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join Business or a related field Minimum 10 – 12 Years' experience in Collections Environment/ Financial Services Services Industry Minimum 5-10 Years' experience in a Management role
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Management or related field. Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES relationship with each individual who is part of the call center structure. Document performance agreements daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
collections targets. QUALIFICATION AND EXPERIENCE REQUIRED: • Minimum Matric qualification is mandatory. • Tertiary is an advantage. • 7 years working experience in a large call centre at a debt collection company or financial financial services. • 5 years proven experience as Collections Call Centre Manager or in a similar role. • daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating
Reference: CAW005723-LH2-1 Call Centre Agent - Client Service in Automotive Industry Fastest growing Service Call Centre Consultant. The position will be based in Roodepoort, West Rand Requirements: Call Centre Centre Experience Customer Centric Automotive industry background will be advantageous Available to work work between 08h00 and 17h00 Duties: Outbound calls Effectively supports customers Maintains high service Please note only candidates with the required experience will be contacted and considered. If you are
brand loyalty through a personalised customer experience Correctly escalate issues to internal teams Delivers Multi Skilled agent with outbound and inbound experience Ensuring that clients' needs and requirements adaptability to different personality types 1 year call centre experience in the igaming sector .
We require services of Outbound Call Centre Agent to Sell a range of insurance, financial or other products to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics metrics. Capturing and recording sales call details 100% in the CRM system. Adhering to policies and processes Prior call Centre sales experience minimum - 6 months 6 months, to one years' sales experience in insurance
Minimum requirements: Previous experience as a Recruiter for Contact Centre staff (Bulk Recruitment) Must application was unsuccessful R15 000 - R26 000 based on Experience
Minimum requirements: Previous experience as a Recruiter for Contact Centre staff (Bulk Recruitment) Must application was unsuccessful R15 000 - R26 000 based on Experience
grow with us. Based in Amanzimtoti, Durban, our call centre is a hub of excitement and opportunity. Are you passionate individuals to join our energetic call centre team Duties & Responsibilities Engage with cold call. Must be able to handle objections effectively. Experience & Qualifications Matric certificate willingness to learn. Sales or retail experience is a plus (CVs with this experience will be fast-tracked). Must
We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein Purpose Manages and builds a high-performance call centre of CLO's with a clear vision to provide world-class (30%) 3. Internal Liaison and Execution (15%) 4. Call Centre Performance Management & Reporting (15%) relationship with each individual who is part of the call centre structure. • Document performance agreements • Conduct remote live listens of at least 3-5 calls per week per CLO area. • Conduct monthly performance