Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency making data-driven decisions Proficiency in using call centre software, CRM systems, and reporting tools
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit
candidate with extensive in-bound and customer relations call centre experience to join their team. Must be fluent
advantage. • 7 years working experience in a large call centre at a debt collection company or financial services. • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding the daily operational functions of the collection call centres of the company and collaborate closely with reports to the COO as and when required. • Ensure all call centre performance targets are met by empowering planning & managing the daily running of the call centre operations. • Meeting performance targets
law firm based in Pretoria East is looking for a Call Centre: Team leader who can manage their campaigns experience in campaign management and call strategies. · Experience in a call centre environment that deals with Afrikaans. Experience Required: · Setting up of call campaigns, SMS and emails. · Analysing books and quality assessments of calls and administrative functions of staff members in the call centre. · Assist with
want you to join our dynamic team In this exciting call centre-based marketing position, you'll have the easier compared to companies that rely on cold calling. Competitive Compensation: Enjoy above-market salaries targets) Growth opportunities. No experience required. Call centre experience is preferred. All training is
want you to join our dynamic team In this exciting call centre-based marketing position, you'll have the easier compared to companies that rely on cold calling. Competitive Compensation: Enjoy above-market salaries targets) Growth opportunities. No experience required. Call centre experience is preferred. All training is
successful candidate will conduct outbound sales calls, present products and services effectively, and Candidate must have : Matric Certificate- NQF Level 4 Call Centre/ Retail Sales Experience (Advantageous).
successful candidate will conduct outbound sales calls, present products and services effectively, and Candidate must have : Matric Certificate- NQF Level 4 Call Centre/ Retail Sales Experience (Advantageous).
Reference: PTA000798-TM-1 We are seeking a Call Centre Administrator to join our clients dynamic legal in Debt Collections. Your deep understanding of Call Centre Collections, coupled with your exceptional you to apply. The ideal candidate would have ABSA Call Centre experience. Administration duties including