ways that optimize performance. Analyse help desk tickets and/or IT Service data and recommend customer service debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting computer
ways that optimize performance. Analyse help desk tickets and/or IT Service data and recommend customer service debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting computer
Ensure adherence to standard of ticket logging by team members - Tickets logged within 15 minutes of receipt client/ system. Ensure adherence to standard of ticket handling by the team members. - Update clients standard of ticket resolution by the team members - NOC Engineers - minimum of 10 tickets closed daily daily. NOC Administrators min. 20 tickets closed daily Resolve and manage Customer escalations - Within Customer resolution of issue Analyse trends and ensure problem tickets are raised. - Minimise repetitive issues Coordinate
of ticketing & fares Good Knowledge of PNR creation, OSI/SSR Request update, Pricing, Ticket Issuance/re-issuance Issuance/re-issuance, Ticket Cancellation/Partial ticket cancellation, Divide PNR etc. on GDS Prior working
of ticketing & fares Good Knowledge of PNR creation, OSI/SSR Request update, Pricing, Ticket Issuance/re-issuance Issuance/re-issuance, Ticket Cancellation/Partial ticket cancellation, Divide PNR etc. on GDS Prior working
INCLUDE, BUT ARE NOT LIMITED TO: Compliance with the Ticket Lifecycle Management: focus areas include, but to: Respond to logged tickets, and log ticket if no ticket exists Ensure tickets are classified & accurately, consistently, and timeously Ensure ticket SLA and hours logged compliance Provides regular tasks efficiently, meet established deadlines for ticket resolution and proactively manage workload to avoid
INCLUDE, BUT ARE NOT LIMITED TO: Compliance with the Ticket Lifecycle Management: focus areas include, but to: Respond to logged tickets, and log ticket if no ticket exists Ensure tickets are classified & accurately, consistently, and timeously Ensure ticket SLA and hours logged compliance Provides regular tasks efficiently, meet established deadlines for ticket resolution and proactively manage workload to avoid
Ensure adherence to standard of ticket logging by team members - Tickets logged within 15 minutes of receipt client/ system. Ensure adherence to standard of ticket handling by the team members. - Update clients standard of ticket resolution by the team members - NOC Engineers - minimum of 10 tickets closed daily daily. NOC Administrators min. 20 tickets closed daily Resolve and manage Customer escalations - Within Customer resolution of issue Analyse trends and ensure problem tickets are raised. - Minimise repetitive issues Coordinate
INCLUDE, BUT ARE NOT LIMITED TO: Compliance with the Ticket Lifecycle Management: focus areas include, but to: Respond to logged tickets, and log ticket if no ticket exists. Ensure tickets are classified &
INCLUDE, BUT ARE NOT LIMITED TO: Compliance with the Ticket Lifecycle Management: focus areas include, but to: Respond to logged tickets, and log ticket if no ticket exists. Ensure tickets are classified &