Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc)
includes the management of the external implementing agents appointed to implement, monitor and reports on
clients in the UK, SA Europe, US, and Asia. (On-Call Rota)
per contract of employment Assist with handling calls and reservations Bookings sheets / functions / layouts
relevant parties where necessary. Understand Crisis Call Fee for Service process to ensure where authorisation
relevant parties where necessary. Understand Crisis Call Fee for Service process to ensure where authorisation
determine their financial position Make outbound calls to potential clients Manage consumer engagements
determine their financial position Make outbound calls to potential clients Manage consumer engagements
deliveries to customers. Answering of incoming calls and converting enquiries into sales. Following up
deliveries to customers. Answering of incoming calls and converting enquiries into sales. Following up