Strong client relationship building skills This role calls for formal, ongoing in-house training through our
receptionist takes lunch. Answering overflow phone calls Matric and a Higher Education or Training Qualification
in line with business unit goals. Execute daily call programs to optimize sales efforts. Manage customer
in line with business unit goals. Execute daily call programs to optimize sales efforts. Manage customer
with business unit goals.
operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment
Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc)
operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment
Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc)
relevant parties where necessary. Understand Crisis Call Fee for Service process to ensure where authorisation