Customer Service Position Requirements: 12 Months Call Centre Experience Matric Clear Criminal Record ITC
Contract Schedules (BOM's) 3.5 Stock Availability 3.6 Eskom – Tenders/OLT/DT Website 3.7 Copies & Scans Cross-border documentation 3.13 Overflow telephone calls 4. EXTERNAL SALES SUPPORT 4.1 Accommodation 4.2 Cost / price enquiries 4.4 Consignment stock 4.5 Call frequencies and reports 5. MEETINGS & TRAINING
Contract Schedules (BOM's) 3.5 Stock Availability 3.6 Eskom – Tenders/OLT/DT Website 3.7 Copies & Scans Cross-border documentation 3.13 Overflow telephone calls 4. EXTERNAL SALES SUPPORT 4.1 Accommodation 4.2 Cost / price enquiries 4.4 Consignment stock 4.5 Call frequencies and reports 5. MEETINGS & TRAINING
but not exclusively in the MINING INDUSTRY and ESKOM. JUNIOR SITE SUPERVISOR SITE INSPECTIONS MECHANICAL ADVANTAGE OF: WORK EXPERIENCE IN SIMILAR FIELD OR ESKOM BULK MATERIALS HANDLING SHE PROJECT MANAGEMENT WILLINGNESS
closures. Execute daily calls to allocated customers according to the established call cycle. Manage incoming stakeholders or departments. Offer assistance to the Call Centre Supervisor as needed. Provide support on the
qualification Experience • More than 2 years' call centre and/or customer management experience (Solution
starter position. Call Centre experience would be a bonus. The position entails taking calls from customers
service process by monitoring and resolving open calls and awaiting spares. Repair household appliances support for SMEG customer functions. Train call centre staff on call avoidance and accurate capturing of fault the month of return. Assist resolving regional calls. Deliver continuous efforts to reduce service cost
Responsibilities:
excellent customer service. Main Responsibilities: Call Centre Provide timeous feedback to clients, direct line