full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
contracts Running month end reporting on cost centres Cross charging inter-group companies correctly
contracts - Running month end reporting on cost centres - Cross charging inter-group companies correctly
/>DRIVE THE ORGANISATION CULTURE WITHIN YOUR OWN CENTRE
PROVIDE LEADERSHIP
Legal, Office Administration, Automotive, Call Centres, Technical, Hospitality, Insurance, Supply Chain
Midrand. This is a great starter position. Call Centre experience would be a bonus. The position entails
optimised. Customer Care Call Centre Management Management of the call centre team to ensure the timeous
and allocation to priority projects Finance Cost centre management Budget allocation and monitoring of
support for SMEG customer functions. Train call centre staff on call avoidance and accurate capturing
/>DRIVE THE ORGANISATION CULTURE WITHIN YOUR OWN CENTRE
PROVIDE LEADERSHIP