Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
calls to customers. Matric Non negotiable - Min 5 years' working experience in customer service/technical
prioritising customer-centric solutions and aiming to set higher standards in service and societal impact As a Customer Success Lead you will play a pivotal role focused on ensuring exceptional customer service requires handling customer interactions, managing financial transactions, and leading the customer success team commitment to fostering a culture of customer excellence. What you'll do Customer success leadership (40%) Team Team leadership: lead and mentor the customer success team, fostering a culture of continuous improvement
for the customer operations department, responsible for building customer operation and customer loyalty
Development and management of a customer loyalty programme for the brand and create lifetime activation goals).
Planning and execution of customer events. Support with project and event executions online and offline customer activities
Set up a scoring system for customers to recommend potential potential customers to purchase cars.
Manage all day-to-day activities associated with the overall
Customer Success Specialist (JB4436) Remote, for applicants living in South Africa R25 000 – R30 000 looking for a self-disciplined and personable Customer Success Specialist to join their growing team client needs. Previous experience in customer support or customer success roles. Familiarity with CRM promptly and effectively to maintain high levels of customer satisfaction. Collaborate with internal teams must verify with Kontak Recruitment. The post Customer Success Specialist (JB4436) appeared first on
optimize the customer success operations, driving efficiency and excellence in service delivery. Collaborate cross-functional teams to align operations with customer success initiatives and business objectives. Compliance alignment with cross-functional teams to drive customer success initiatives and achieve business objectives objectives. Process Improvement: Handling Customer Success platforms, identifying opportunities to streamline Proven experience in Customer Success, Account Management, or a similar customer-focused role. Bachelor’s
business. ENVIRONMENT: GUARANTEE an exceptional customer experience, revenue retention and referrals across continent as your expertise as highly ambitious Customer Success Manager (Diligent Boards) is sought to Specialist. You will serve as the primary liaison for customer relationships, engage in proactive account management with other team members to facilitate successful customer onboarding, training, support and ongoing relationships Applicants will require 1-3 years' work experience in Customer Success or Account Management (preferably in a
Objective:
Our client is looking a Customer Care Coordinator for the Car brand who will work work closely with the Aftersales and Customer Care team to ensure the daily effectiveness of the overall candidate will assist the Customer Relations Manager in all areas of customer care elements and activities call centre activities - dealing with incoming customer complaints and queries.
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
for all customers in the Warehouse and Logistics division as well as other related services as per agreed agreed customer expectationPlease Note: If you haven't received a response within two weeks