result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined
managing schedules, coordinating meetings, and handling travel arrangements
7 service window for both change and incident handling Tickets can be opened as service request or real Service time DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM DAM operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std
Obtain and evaluate all relevant information to handle inquiries in a prioritized manner. Build and maintain Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritized manner tactfully handle stressful and difficult situations. Ability to work effectively under pressure. Handles confidential
3 years' experience in a similar position Bulk handling equipment and or systems are an added advantage
needs that require multiple services over time Handling crisis that come up unexpectedly with counseling
needs that require multiple services over time Handling crisis that come up unexpectedly with counseling
/>Organizing components and materials for the site
Handle HR-related issues
Extensive technical expertise
areas of responsibility Request/Incident logging, handling and escalation (identifying and responding to and networks, liaising with 3rd party suppliers, handling escalation through to resolution using allmeans
correspondence. Handling and resolving Customer queries. You will be required to handle and resolve reconciliation