HIGHLY EXPERIENCED SITE AGENT. MINE SITE EXP AN ADVANTAGE. ALL NORMAL SITE AGENT FUNCTIONS B-TECH OR BSc
LEADING CIVIL MAIN CONTRACTOR SEEKS A QUALIFIED (B-TECH OR BSc DEGREED) INDIVIDUAL WITH STRONG EXPERIENCE ON LARGE ROAD AND EARTHWORKS PROJECTS, MUST HAVE WORKED FOR REPUTABLE COMPANIES AND HAVE CONTACTABLE REFERENCES. ALL NORMAL SITE MANAGMENT FUNCTIONS INCLUDES PROGRAMING AND PLANNING MUST HAVE EX
/>Technical Call Centre & General Admin
Receive breakdown reports from customer and log the call with
weekly service/repair schedule
Dealing with Agents, Sub-Distributors regarding queries, requests,
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the Distribute weekly service/repair schedule Dealing with Agents, Sub-Distributors regarding queries, requests,
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the Distribute weekly service/repair schedule Dealing with Agents, Sub-Distributors regarding queries, requests,
with Sales Consultants. Develop and implement a call cycle per sales consultant aligned to Current Key Sales presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill Sales Environment (Hotels, Casinos, Conference centres, Restaurants & Coffee shops, Business &
with Sales Consultants. Develop and implement a call cycle per sales consultant aligned to Current Key Sales presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill Sales Environment (Hotels, Casinos, Conference centres, Restaurants & Coffee shops, Business &
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
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