processes (Incident, Change and Problem management) Plan and execute maintenance tasks (change management) Plan infrastructure lifecycle tasks (technical lifecycle, change management) Resolve incident tickets Analyse and
execute necessary changes through configuration, and resolve production support calls. - Change Management: Management: - Raise Change Requests (CR's), write Functional Specifications, prepare test data, test CR's, and prepare
publications and media. Make requested changes, track changes and adhere to deadlines /critical paths requirement according to specifications Facilitate change requests timeously Adhere to all compliance requirements
preparation and post go-live support. Change Management – Manage changes and present to relevant CAB. Interaction documentation as an existing system's functionality is changed. Taking a proactive approach in the software development/design
understanding of internal systems Keep abreast with changes in regulations to ensure products comply with legal testing when enabling new products or changes to existing products Change management on new or existing products with cross-functional teams and BU's to implement changes and enhancements to products Training - develop
understanding of internal systems Keep abreast with changes in regulations to ensure products comply with legal testing when enabling new products or changes to existing products Change management on new or existing products with cross-functional teams and BU's to implement changes and enhancements to products Training - develop
knowledge of ITIL and ITSM such as Problem-Incident-Change processes Basic knowledge of ITSM Suite Basic knowledge and Change process for dedicated ITSM service. Upon demand willing to work on weekends (changes). Operate and Change process for dedicated ITSM service. Upon demand willing to work on weekends (changes). Operate knowledge of ITIL and ITSM such as Problem-Incident-Change processes Basic knowledge of ITSM Suite Basic knowledge
English
Development of new functionality (backend, frontend) Changes to the existing solution Development and further ITIL Operation processes (Incident-, Problem- and Change management) Any additional responsibilities assigned
Development of new functionality (backend, frontend) Changes to the existing solution Development of automated with ITIL Operation processes (Incident, Problem, Change management) Profound knowledge in working with