measures as established and set for the Operations Department while Serving as the company's representative objectives. Contributor into the development of the Departments Operations Strategy and into supporting organizational improve cost effectiveness. Ensure that all new services are designed to deliver the levels of availability the final service design to meet operational needs of the business to ensure excellent service delivery Managers and present the solutions to our business customers. Contribute to Product development and complex
from existing customers and on-boarding new customers in the region. You are the Customer champion and
and the face of our client in ensuring customer satisfaction and positioning our client as their partner
existing revenue streams by minimising churn of services. Drive cross-functional collaboration to achieve
Develop revenue from our clients new products and services, thereby increasing our clients share of wallet
elevate our client as the partner of choice for services in Africa and the Middle East.
Key
the day-to-day operations of the administrative department and employees.
management of the offline and online business of the customer.
Creative Business De
Develop a unique way to grow the business with your customers Hi Sku/ Hi MP
Accurate Forecasting:
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approved and communicated through to relevant departments. Minimum requirements for the role: Must have suppliers and customers, and do technical presentations with confidence Must understand a customer focused candidate will be responsible for: Ensuring that all departments are working collectively with regards to product Informing or training Sales Representatives, Technical Service Representatives, Clients, and Contractors in methods Technical Resource Team. Ensuring all aspects of customer service concerning new and existing products are promptly
delivery from the team, strengthen and advises customers and the Engineering team on the security systems' maturity and resilience posture for protecting customer s and Phakamo s digital assets. Key Objectives: two-factor authentication. Collaborate with other departments to ensure that security is considered in every company's operations from product development to customer service. Keep abreast of new security threats and their effectiveness. Manage security vendors and service partners, ensuring that they meet all contractual
International Financial Services Group and in their Group Finance & Investment department
Grade
fulfilment Ensure customer satisfaction by analyzing customer journeys and surveying customers Manage UG content satisfaction for OBS customers Assist OBS team with analysis and improvement of customer processes and content limited to: Collaborate on developing e-commerce customer experience and operational plan to support business partners Analyse data and performance of e-commerce customer experience to draw performance insights, identify improvements Online customer journey mapping and orchestration & improvement Manage online customer experience
fulfilment Ensure customer satisfaction by analyzing customer journeys and surveying customers Manage UG content satisfaction for OBS customers Assist OBS team with analysis and improvement of customer processes and content limited to: Collaborate on developing e-commerce customer experience and operational plan to support business partners Analyse data and performance of e-commerce customer experience to draw performance insights, identify improvements Online customer journey mapping and orchestration & improvement Manage online customer experience
identifying and managing risks arising from own department.