and when needed. Generate new business leads. Cold call potential clients. Keep abreast with relevant market knowledge will be an advantage. Salary to TBD in the interview and based on experience. The post JUNIOR SALES
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
requests from varied inbound sources into the companys Call Management System.
you’ll do:
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics experience in sales training within a BPO or contact centre environment.
through various channels Conduct initial phone interviews to assess candidate suitability Support senior Maintain and update the candidate database Schedule interviews and coordinate with clients and candidates Provide
through various channels Conduct initial phone interviews to assess candidate suitability Support senior Maintain and update the candidate database Schedule interviews and coordinate with clients and candidates Provide
and maintain client relationships Source and interview high-caliber finance professionals Provide expert