is currently looking to employ a Team Leader – Call Center. A wonderful career opportunity awaits you Management). Xhosa and English speaking. 3 years call center experience. Team leader experience Responsibilities Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower sold plans
is currently looking to employ a Team Leader – Call Center. A wonderful career opportunity awaits you Management). Xhosa and English speaking. 3 years call center experience. Team leader experience Responsibilities Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower sold plans
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monthly
limited to: Attend to field service calls. Attend to workshop repair calls. Service, maintain, and repair accurately update and close service calls. Attend to a target of 5 service calls per day subject to availability requirements. Attend to service calls in the Eastern Cape region. Attend to service calls within required SLA times the service controllers with regard to service calls. Continually communicate with the service controller
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needs, identifying new sales opportunities through calls and emails and helping the Sales team close sales but not limited to: - Telesales: Calling current clients and cold calling potential clients - Administration:
needs, identifying new sales opportunities through calls and emails and helping the Sales team close sales but not limited to: - Telesales: Calling current clients and cold calling potential clients - Administration:
needs, identifying new sales opportunities through calls and emails and helping the Sales team close sales limited to:
- Telesales: Calling current clients and cold calling potential clients
- Administration: