would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
and ensuring a smooth sales process. No cold calling. Must have the ability to close deals & meet Responsibilities: Source new sales opportunities through inbound lead follow-up. Understand customer needs and requirements track record of sales Strong phone presence/taking calls Excellent verbal and written communication skills
and ensuring a smooth sales process. No cold calling. Must have the ability to close deals & meet Responsibilities: Source new sales opportunities through inbound lead follow-up. Understand customer needs and requirements track record of sales Strong phone presence/taking calls Excellent verbal and written communication skills
and ensuring a smooth sales process. No cold calling. Must have the ability to close deals & meet Responsibilities: Source new sales opportunities through inbound lead follow-up. Understand customer needs and requirements track record of sales Strong phone presence/taking calls Excellent verbal and written communication skills
and ensuring a smooth sales process. No cold calling. Must have the ability to close deals & meet ul>
and ensuring a smooth sales process. No cold calling. Must have the ability to close deals & meet ul>
Requirements
- Matric
- 1 year call centre experience as a collection's agent.
-
customers are assisted remotely via video calls, voice calls, emails, and text messages. Product Experts Areas, Weights and Objectives Sales Take all inbound sales calls and process sales where appropriate. Upsell minimise returns. Customer Support Answer any inbound calls and assist as far as possible. Maintain a high the products working over either voice or video call, live chat, email or text message. Obtain and note our customers the best care by making appropriate call transfers. Ensure that the majority of Lexie users
Customer Service Position Requirements: 12 Months Call Centre Experience Matric Clear Criminal Record ITC
tasks associated with the Right Now Response Centre, from call management to response reaction and measurement and data. Description Duties: Drivers will log calls for breakdowns or mechanical problems on the truck trailer through the RNR app Drivers will log panic or call me through the RNR app The Responder will be responsible breakdown/panic/call me from inception to conclusion Monitoring and control of breakdowns, panics and call me's Obtains client information by answering telephone calls and verifying information. Maintains communication