REQUIREMENTS:
Minimum of 3
solutions. They provide printed brand activation services to corporates and small businesses. They have but are not limited to: Compiling of prospective customer lists for use of sales leads by using various prospective customers to secure orders Present presentations of company’s products and services to customers customers Attend to customer concerns that are routine and refer more complex sales and technical problems potential customers Evaluating customer needs Educating customers on products and services Identifying
OF JOB:
Process customer service and technical service enquiries through inbound calls calls and provide end-to-end service.
Main Responsibilities will include but will not be limited :
M-KOPA Customer Service - Team Coach
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The position of the Team Coach voice/messaging/email customer services team and to maintain quality of service delivered in conjunction conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the the Contact Centre to ensure that Customer Experience is delivered all the time.
Main Responsibilities
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
regulations that affect the used-vehicle and finance departments Ensure applications and paperwork are completed administrative skills with attention to detail Customer service driven with a focus on building positive relationships
regulations that affect the used-vehicle and finance departments Ensure applications and paperwork are completed administrative skills with attention to detail Customer service driven with a focus on building positive relationships
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.
Main
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
A strong interest in Corporate/Commercial and Labour Law and Litigation will be required as this is
A strong interest in Corporate/Commercial and Labour Law and Litigation will be required as this is
solutions. They provide printed brand activation services to corporates and small businesses. They have BUT ARE NOT LIMITED TO: Compiling of prospective customer lists for use of sales leads by using various prospective customers to secure orders Present presentations of company's products and services to customers customers Attend to customer concerns that are routine and refer more complex sales and technical problems potential customers Evaluating customer needs Educating customers on products and services Identifying