Maintain good customer relations and serve their rental and sales needs. Manage customer accounts with with admin staff. Deal with customer complaints and solve customer problems within the framework of the deliveries and collections for customers. Ensure and follow-up on customer satisfaction with machinery. the market, generate and follow leads. Generate customer related documents where required, quotes, sales invoices, applications etc. Site visits as per customer requirements or to maintain company presence on
Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas all required information were disclosed
OVERALL PURPOSE OF JOB:
Process customer service and technical service enquiries through :
to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within Centre environment dealing with international customers. Valid driver's license and own transport. Ability
implement market penetration and customer retention strategies for all customer channels, as well as strategies to understand competitor trade strategies and customer needs. Forming sales strategies to keep the company and adhered to Assisting customers in resolving issues and optimizing customer service/developing best best practices for customer experience Product Training Prepare and manage full annual budgets. Full responsibility and industry trends, competitors, and leading customer strategies. Responsible for managing the in-store
Team Coach is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.
Main
experience within a Contact Centre environment (Customer Service /Messaging highly advantageous) Â
M-KOPA Customer Service - Team Coach
Â
The position of the Team Coach Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work all teams of the Contact Centre to ensure that Customer Experience is delivered all the time.
Main
record in meeting targets and achieving premium customer service
operational efficiency, minimize costs, and maximize customer satisfaction. Financial Management: Develop and resources needed to succeed. Customer Experience and Satisfaction: Champion a customer-centric approach to service preferences of customers. Establish and maintain high service standards, monitor customer feedback, and and implement initiatives to enhance the overall customer experience and satisfaction. Technology and Innovation: relationships with key stakeholders, including customers, supplier & location partners. Represent the
operational efficiency, minimize costs, and maximize customer satisfaction. Financial Management: Develop and resources needed to succeed. Customer Experience and Satisfaction: Champion a customer-centric approach to service preferences of customers. Establish and maintain high service standards, monitor customer feedback, and and implement initiatives to enhance the overall customer experience and satisfaction. Technology and Innovation: relationships with key stakeholders, including customers, supplier & location partners. Represent the
requires an experienced Casual Cashier. Support customer service at point of sale while ensuring a world-class skills Strong command of the English language Basic customer service Willing and able to work retail hours