This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
JOB
Manages and builds a high-performance call center of CLO’s with a clear vision to provide world-class
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5 years management experience in a Call Centre environment
MAJOR RESPONSIBILITIES AND
relationship with each individual who is part of the call center structure.
Document performance agreements
Conduct remote live listens of at least 3-5 calls per week per CLO area.
Conduct required performance
daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
Call Centre Agent required to effectively assist client with enquiries and deliver a satisfactory service Responsibility Handling of inbound and outbound calls Maximising revenue opportunities Verification of administration functions Matric At least 2 years in call centre operator role Strong communication skills English and Afrikaans Solid Negotiations The post Call Centre Agent appeared first on freerecruit.co.za
Direct Marketing Administrator/Supervisor – Call Center based in Port Elizabeth. A wonderful career opportunity external sales and managing a team essential. Call center experience advantageous. Xhosa and English speaking implementing outbound call centre sales strategies. Oversee and assist with call center operations and provide Branch Manager. Provide training and coaching to call center team leaders and agents. Track and manage performance
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THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY relationship with each individual who is part of the call center structure. Document performance agreements for daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
Direct Marketing Administrator/Supervisor – Call Center based in Port Elizabeth. A wonderful career opportunity external sales and managing a team essential. Call center experience advantageous. Xhosa and English speaking implementing outbound call centre sales strategies. Oversee and assist with call center operations and provide Branch Manager. Provide training and coaching to call center team leaders and agents. Track and manage performance
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