Reference: ERD009970-MDT-1 Junior IT Support | Helpdesk Technician Kempton Park Salary - Market Related Network (file sharing; network permission) Basic IT Support technical (diagnose OS errors identify and understand Microsoft Certified Desktop Support Technician (MCDST) / A or N Software support and troubleshooting Consultant:
development, integration, implementation and support of complex hardware and software systems across Stellenbosch, South Africa, we seek to employ an ICT Support Technician at our main office to join the IT Department Department. The incumbent will primarily provide support for personnel and their related work equipment and standby hours. RESPONSIBILITIES: Provide technical support to in person, telephone and email requests from software and associated peripherals. Technical support includes software troubleshooting, hardware troubleshooting
Hiring: JUNIOR IT SUPPORT TECHNICIAN (VOIP/NETWORKING)
Overview on-sites for support purposes, trouble-shooting faults on site and relaying to the remote support team for installations.
Assisting with first tier support when in the office.
Good trouble shooter
Desired Skills:
IT Support Technician
VoIP
Networking
Mikrotik
Proven experience as a Support Technician backend application support or similar role, with a strong
Support and maintain organizational computer systems, desktops, and peripherals. That includes installing workstation performance. To provide immediate first line support and daily assistance of all IT related issues Assisting Helpdesk function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT
The role is also supported by a third party managed service. Provide 1st line support to all users across accurately and resolving in a timely fashion. Supporting all company owned technology including desktops Triage Incident and Support requests and escalate to the appropriate 3rd party support function and oversee disposals Provide IT support on small projects and office/desk movesProvide IT support for any internal or
to ensure customer satisfaction and effective support
Investigate facility failures to identify
continuous product improvement
Offer technical support at customer sites, including diagnostics, repair
mid-level Desktop and network and basic server support to clients on various aspects of their IT as quickly
looking for Intermediate IT Support Engineers to come onboard and support our growing client base in the of an Intermediate Desktop, Server and Network Support Engineer with at least 5 years experience in the providing ICT support to customers and assisting other support technicians. Resolve support requests, covering Duties and responsibilities Provide Intermediate IT support to customers and colleagues as required, covering software, network or other related faults Acknowledge support request ticket(s) and accurately record, update