Analyst, Network and Firewall Administration , IT Help Desk Technician or similar role Ability to diagnose
Administration ,Desktop Support Engineer, IT Help Desk Technician or similar role Ability to diagnose
for computer systems, software, and hardware. Help Desk technician responsibilities also include supporting
with process owners
area. DUTIES AND RESPONSIBILITIES Attending to Help Desk tickets and closing them in a timely manner. Troubleshoot
with process owners
support with process owners Contribute to the Help Desk knowledge base, add quality articles relating
procedures
support with process owners Contribute to the Help Desk knowledge base, Add quality articles relating
well understood by the business. May manage a help desk/COE team in future. Information and Business Advice