(desirable):
Relevant Management or Contact Centre Certifications
Minimum applicable
/>5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
covers client and hosted devices and services, Data Centre hosted services, MPLS Networks, on premise VoIP •Communicating clear technical information to Service desk or call out agent when assisting with errors on site •Maintain supporting processes •Maintenance of system for call management, call recordings management and integrated applications VoIP issues •Understanding of IP PBX configuration, call routing and translations and SIP trunk implementations
technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
looking for a Data Centre Service Delivery Manager to be based in Cape Town. The Data Centre Service Delivery and effective delivery of services within a Data Centre environment. The position involves overseeing the experience in service delivery management within a Data Centre / Telecommunications environment, with essentially role or equivalent. In-depth knowledge of Data Centre operations and technologies (Preferred). Excellence
completed per SLA Process “first point of contact” calls for UPS and systems issues and/or failures Retrieve after hours call outs (including weekends and public holidays) Scheduled standby and call out shifts Where Predominantly Benoni based When required data centres and other sites Essential Qualifications (Have-to-Have) this role control? All Network Assets at Data Centres, Server Rooms and in transport under business insurance completed per SLA Process “first point of contact” calls for UPS and systems issues and/or failures Retrieve
airline reservations systems & handle voice calls in English & German may include some written service levels.
Demanding and time-sensitive call center environment
Requirements
Native Savings
Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts are
/>Technical Call Centre & General Admin
Receive breakdown reports from customer and log the call with
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Auditor/Receptionist in our Front Office Department, City Centre, Cape Town. Company Name: Cape Town Lodge Hotel position and is the first point of contact when guests calls the hotel to enquire or check in. Adhere to check Assisting guests when necessary. Ensure that wake-up calls are accurately recorded and executed correctly.
drawing on one's knowledge and experience base and calling on other references and resources as necessary efficiency, and productivity. Grade 12 1 year of call centre experience Proficiency in relevant computer applications