responding and following up on all rescheduled calls and pending information Liaising with the various the contact centre operations in terms of taking calls, handling internal/external client queries as and advantageous Previous experience in cold calling in a call centre environment Own transport Ability to
responding and following up on all rescheduled calls and pending information Liaising with the various the contact centre operations in terms of taking calls, handling internal/external client queries as and advantageous Previous experience in cold calling in a call centre environment Own transport Ability to
We are seeking a candidate that can overachieve goals and targets set out by the company.
This role will be fulfilled by a self-motivated and resilient individual who has the ability to operate independently. You will be a team player who is flexible to meet the needs of the business as wel
candidate with extensive in-bound and customer relations call centre experience to join their team Duties: Deal
is currently looking to employ a Team Leader – Call Center - Drivers Licence. A wonderful career opportunity Management). Xhosa and English speaking. 3 years call center experience. Must have a Drivers License Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower sold plans
Consistently surpass sales targets. Proficient in cold calling and adept at handling objections with confidence Candidate must have : Matric Certificate- NQF Level 4 Call Centre/ Retail Sales Experience (Advantageous).
the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract ge of Performance evaluation procedures
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing a primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and