experience at an Area Coach / Area Manager level Proven performance and success in Area Coach / Area Manager Management: Identify and develop suitable Area Coach level candidates for succession planning, and review review quarterly Review individual Area Coach bench plan periodically, consolidate regional information Balance score card gaps are identified by Area Coaches, actioned correctly, implemented, evaluated and Team Chair IR meetings where requested by Area Coaches Communicate changes in company policies, procedures
on absenteeism, productivity, sales results and coaching sessions conducted.
on absenteeism, productivity, sales results and coaching sessions conducted. Ensure all agents compliance performance reviews. Call evaluations and follow up coaching. QA investigations and feedback to agents and All agents to be coached – but lower performing agents to be prioritized. All coaching documents must be review. All required disciplinary documents and coaching documents to be approved by management. Reports who is note. Plan for coaching by using the Qlikview reports, draw up coaching schedule for the week
on absenteeism, productivity, sales results and coaching sessions conducted. Ensure all agents compliance performance reviews. Call evaluations and follow up coaching. QA investigations and feedback to agents and All agents to be coached – but lower performing agents to be prioritized. All coaching documents must be review. All required disciplinary documents and coaching documents to be approved by management. Reports who is note. Plan for coaching by using the Qlikview reports, draw up coaching schedule for the week
(induction and other training interventions) Infield coaching (post-training) PowerBI system training Identify classroom training and in-field coaching. Conduct in-field coaching assessments. Formulate development development plans for employees after each coaching session (Performance Improvement Plan) Conduct in-field sign-offs Mondays to Fridays: (Infield Coaching) 08:00 – 17:00 tend to infield coaching sessions with the use of infield trained Sales Reprisentatives Conduct infield coaching sessions and assessments with Sales Representatives
(induction and other training interventions) Infield coaching (post-training) PowerBI system training Identify classroom training and in-field coaching. Conduct in-field coaching assessments. Formulate development development plans for employees after each coaching session (Performance Improvement Plan) Conduct in-field sign-offs Mondays to Fridays: (Infield Coaching) 08:00 – 17:00 tend to infield coaching sessions with the use of infield trained Sales Reprisentatives Conduct infield coaching sessions and assessments with Sales Representatives
Border money (if required) Passport Coach Blue Bag containing Coach fault book LG number issued by Ops productivity is maintained of individual coaches and the fleet maintaining of coach operations according to planned maintaining of company standards i.e. cleanliness of coaches, service schedules, fuel consumption, aesthetics aesthetics of all vehicles. All CORE/AFRICA/CHARTERS coaches that turn in a Depot must be monitored by Fleet Fleet Controller on duty. Ensure that coaches leave on time. Department Head to be informed of all issues
Border money (if required) Passport Coach Blue Bag containing Coach fault book LG number issued by Ops productivity is maintained of individual coaches and the fleet maintaining of coach operations according to planned maintaining of company standards i.e. cleanliness of coaches, service schedules, fuel consumption, aesthetics aesthetics of all vehicles. All CORE/AFRICA/CHARTERS coaches that turn in a Depot must be monitored by Fleet Fleet Controller on duty. Ensure that coaches leave on time. Department Head to be informed of all issues
Border money (if required) Passport Coach Blue Bag containing Coach fault book LG number issued by Ops productivity is maintained of individual coaches and the fleet maintaining of coach operations according to planned maintaining of company standards i.e. cleanliness of coaches, service schedules, fuel consumption, aesthetics aesthetics of all vehicles. All CORE/AFRICA/CHARTERS coaches that turn in a Depot must be monitored by Fleet Fleet Controller on duty. Ensure that coaches leave on time. Department Head to be informed of all issues
least once a week (per SR) Coach all Sales Representaives as per the coaching module and evaluate their Compile a coaching action plan and calendar by SR (Analyse performance and select gaps to coach SR on during through the gaps identified as per the coaching plan. Open the Coaching and Assessment module across 5 outlets outlets and adhere to the following coaching steps: Coaching is to be done biweekly across 5 calls per Representaive Observation – 1st outlet Explanation the Coaching objective with feedback – 2nd outlet Demonstration