support with process owners • Contribute to the Help Desk knowledge base, Add quality articles relating
Specifications document On-site, remote, and help-desk support Report and form customization Evaluation
based on status. Respond to Clients who phone the Help Desk Number to report incidents and or request follow-up
Radius VPN ARISTA – Unix Firewall IP Phone Support Help Desk Software MS TEAMS, Zoom M-Files BuildSmart Candy
/> Maintenance of digital signatures
5. Help desk functionality
Assist with frequently asked
cargo. Technical Support and Troubleshooting • Help Desk Management: Ability to manage and resolve technical
team lead within an Application Support desk/help desk environment, infrastructure remote support. Scrum
Provide support and guidance to stakeholders via help desk. dd) Ensure customer (end-user) service satisfaction
team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving