customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
municipal services expenses and recoveries during the centre budget preparations.
- Ensures that utility
systems at the managed centres are operational and reports faulty equipment to centre management and a service
responsibilities
suppliers monthly Allocation of costs to GL and cost centres Monthly reports and commentary on all assigned
monthly
Allocation of costs to GL and cost centres
Monthly reports and commentary on all assigned
Sales and Administration
Handle all incoming calls
Taking orders
Quotes
Processing orders
Experience 5 or more years experience in a sales call centre environment (Essential) 5 years Funeral / Long-term
External Sales (Woodworking/Cutting Machines) (Calling on Pretoria, Centurion, Midrand areas) Qualification Service orientated Excel/ Power Point/CRM Duties Calling on existing customers Cross selling various products
External Sales (Woodworking/Cutting Machines) (Calling on Pretoria, Centurion, Midrand areas) Qualification Service orientated Excel/ Power Point/CRM Duties Calling on existing customers Cross selling various products
etc • Planning as well as submission of weekly calls and reporting on weekly activities • Customer account with a briefing on what transpired during sales calls Requirements • Experience and or knowledge in an Update CTC reports weekly • Call on assigned customers base with 8 constructive call daily. • Product introduction