externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years working years in an Aftersales position at BMW SA or dealer level mandatory Minimum of 2 years in a call centre environment communicate and interact across all organisational levels Flexibility by taking on ad hoc tasks Good discipline
workshops with business users (up to executive level) in order to gather requirements, generate ideas to interact with the business community at all levels, from facilitating design workshops and conducting for Business Analysis and works at the highest levels of abstraction, ambiguity, and complexity within technology; processes and business needs in varying levels of detail within an area of speciality; and can
Card experience and knowledge – not negotiable Mid-level BA
satisfaction, commitment, and expectations to high service levels and manage escalations adequately
satisfaction, commitment, and expectations to high service levels and manage escalations adequately Manages the entire satisfaction, commitment, and expectations to high service levels and manage escalations adequately Excellent written Management degree or equivalent with a moderate level of related experience Relevant project management certification is preferable Required Experience: Moderate level project management experience preferably in a multinational multinational professional services environment Moderate level client engagement experience Demonstrated understanding
Requirements:
the company. Job Requirements: NQF Level 6 (360 credits - 8 level framework) in Marketing, Communications
Requirements:
to interact with the business community at all levels, from facilitating design workshops and conducting technology; processes and business needs in varying levels of detail within an area of speciality; and can for Business Analysis and works at the highest levels of abstraction, ambiguity, and complexity within workshops with business users (up to executive level) to gather requirements, generate ideas and validate
to interact with the business community at all levels, from facilitating design workshops and conducting for Process Engineering and works at the highest levels of abstraction, ambiguity, and complexity within Technology, processes and business needs in varying levels of detail within an area of speciality; and can workshops with business users (up to executive level) in order to gather requirements, generate ideas