troubleshooting hardware and software issues, and assisting with IT-related inquiries. Develop and maintain follow-up and follow through. Exceptional Reporting and admin skills MS Word/Excel/PowerPoint/Power BI/Teams/Visio
queries. Accurately performing processes on the Admin Portal and maintaining necessary records (both hard documents/correspondence onto the relevant database) Assist with research into suitable leads to pass to Account
meet the following criteria: Degree in Business Admin, Project Management or related 7 years experience
meet the following criteria: Degree in Business Admin, Project Management or related 7 years experience
be able to follow instructions
alignment with stringent SLAs). • Linux- System Admin: Install and Configure Linux OS(Centos/Redhat), teams and clients to ensure success of the same). • Assist with OS and manage application patches, installation step-by-step technical help, both written and verbal. • Assist in the creation of long-term and short-term plans analyse & take steps to prevent problems. • Assist Developers to troubleshoot issues. • Compiling meetings as needed to troubleshoot critical issues • Assist in the escalation process for critical priority
internal servers where required and perform day-to-day admin tasks.
Track and report on incidents point of contact for customers seeking technical assistance.
Ensure individual incidents are
user admin, and related tools.
devices
Skills/Experience:
1. Mastery in Microsoft 365 Admin Centre and Microsoft 365 SharePoint (5+ Years).