identify and understand customer needs, delivering a first-class customer service while remaining committed committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses promptly address customer inquiries. Provide customers with comprehensive product and service information operating system to identify, investigate, and resolve customer issues. Maintain detailed call logs and generate generate reports as needed. Assist frustrated customers and escalate issues to team leaders when necessary
looking for a suitably qualified and experienced Customer Service Representative to join our dynamic team. Ensure time. Telephonic orders must be checked with the customer on the line to ensure the account number and order Manage the day-to-day requirements of our Customers. Resolve Customer queries/complaints in a timely manner working as a team effort to maintain high levels of service. Support the management structure and carry out and aid internal and external Customers with queries. Strong Customer facing skills, including clear
Hiring: Executive PA to support top management with organisation, scheduling, correspondence and meetings.
The ideal candidate needs to be dynamic with excellent attention to detail and be meticulous.
Duties And Responsibilities
· Organise and schedule
the Company's reputation by ensuring that all Customer requests are executed in a timely and professional maintaining open customer PO's. Managing rental engine transactions. Preparing Customer Sales Force entry documents. Validating Customer details on SA Menu and Sales Force. Loading new Customer Details. Preparing Compliance Department for authorisation. Assisting the Service Centre department with the opening of order tasks administration. Provide assistance and support to the Customer Service Department. Perform all other duties as required
support, resolve customer queries timeously and render efficient after sales service Key Tasks: Query Query resolution Customer support Customer PODs Render after-sales service Provide administrative support
presence, they are seeking a talented Mandarin-speaking Office Coordinator and Company Liaison to join
**Position Overview:**
As a Mandarin-speaking Office Coordinator and Company Liaison, you will
communication between the company and Mandarin-speaking clients, partners, and stakeholders. You will
Serve as the primary point of contact for Mandarin-speaking clients, partners, and stakeholders, effectively
looking for an experienced Customer Relations Agent to join their dynamic team. Service Excellence – Provide Provide the required service to clients as per the SOP Deal with external and internal enquiries, provide feedback qualification is a prerequisite, and any relevant Customer Service Experience will be an advantage Excellent Oral Communications Skills (both English and Afrikaans) Ability to work with and manage different types communicate and screen effectively over the phone and to speak clearly Ability to deal with people tactfully and
Africa and into Africa, requires an experienced Customer Support Agent. This position is based in Midrand pharmaceutical industry experience. Matric and 3 years Customer Support / Internal Sales experience is essential administration from point of order to final delivery to the customer Generating quotes Preparing pro-forma invoices via emails within our Service Level Agreement of 24 hours Liaising with customers telephonically and via via email Deal with Sales Reps regarding order queries, requests, new sales orders, back orders, medical
Attributes:
Matric and 3 years Customer Support / Internal Sales experience is essential
Experience in a Medical
administration from point of order to final delivery to the customer
Generating quotes
Preparing pro-forma
emails within our Service Level Agreement of 24 hours
Liaising with customers telephonically and
and via email
Deal with Sales Reps regarding order queries, requests, new sales orders, back orders
invoices for consignment orders received by the customer and the Sales Consultant
Replace medical