methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office suite
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
(authentication: SAML / OIDC provisioning: SCIM) Handling Tickets and Tasks with the responsibility for closing the
lifecycle, change management) Resolve incident tickets Any additional responsibilities assigned in the
resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)