follow-up calls subsequent to closure. Close support tickets as per the identified SLA. Perform periodic preventative
changes, new functions and bugs compiled • Request ticket updated according to status • All relevant code
develop a culture of collaboration - Act as a change agent to the team and organisation Supports the team to
ICT organization. Working knowledge of management agents, redundancy concepts, and products within the supported
develop a culture of collaboration - Act as a change agent to the team and organisation
operational tasks are completed on time and work tickets updated / closed with comprehensive technical details
operational tasks are completed on time and work tickets updated / closed with comprehensive technical details
maintenance life cycle from receiving a helpdesk ticket, through the steps of problem analysis, root cause