all non-hardware related incidents recorded in Ticket Management System. Monitoring and delivering Service
issues to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer
equipment.
resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)
resolving, and closing operational and maintenance tickets within SLA's. Development debugging Interact with
methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office suite
resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)
platforms is often required. Experience with ticketing systems like ServiceNow for incident management