Join a listed Asset Management business. Service a network of Independent Financial Advisors via the external vendors or service providers to ensure the highest level of client service. The company is a Linked Linked Investment Service Provider (LISP) ad the role requires the successful candidate to have a knowledge
technology. Service Portfolio: BizTech currently consists of the following service functions: Service Operations and compliance of IT infrastructure services, ensuring optimal service levels are maintained. Organizational Line(s): Line Manager: Service Manager Duties and Responsibilities: Ensure all services meet business requirements Manage all lifecycle aspects of infrastructure services: strategy, design, transition, operations, and infrastructure services. Perform Incident Manager duties for major incidents, security concerns, and service escalations
and IT Telescope Operations Team. Operations and Service management - Work with SKAO, SKA-Low and stakeholders and service framework, processes and tools required to operate the telescope as intended. Service delivery processes to enhance the effectiveness of our services. Infrastructure, network, and platform management implementation IT service, operations, and management, including significant responsibility over Service Level Agreements prioritisation. Knowledge and background with IT Service Management disciplines and Frameworks such as ITIL
troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network implements standard operating procedures and customer service guidelines relating to IT support.
As a Platform L3) you will exercise your excellent customer service skills along with the ability to apply technical Problem, Change, CMDB, Asset, Service Catalogue, Knowledge, and Service Portal as well as custom scoped
troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network implements standard operating procedures and customer service guidelines relating to IT support. As a Platform L3) you will exercise your excellent customer service skills along with the ability to apply technical Problem, Change, CMDB, Asset, Service Catalogue, Knowledge, and Service Portal as well as custom scoped
Manager to manage the department and deliver IT services (3 Years in a managerial / Senior Team Lead)
COBIT 2019
3 years exp as an IT Manager or Service Delivery Manager
3 years of exp managing teams
individuals
3 years of exp in managing vendor/service provider relationships
3 years of exp in managing
>MVC
of the major incident management process. Keep service desk informed of progress on major incidents and attended by third party vendor as well as internal service support teams. Daily, weekly and monthly reporting controls and/or process improvements. Assist the service desk team leader with P3 escalations when required at the service desk. What will set you up for success? Profitable Underwriting Client service (Comp disciplines Experience in working with multiple Service Providers and Technologies Excellent understanding
Permanent An award-winning, UK-based, IT-managed services provider is seeking a Microsoft 365 Modern Workplace and optimizing these applications in a managed service environment. Join a forward-thinking organization part of a team that is shaping the future of IT services, driven by core values that foster a supportive least two years of experience working in a managed service provider environment, delivering projects and migrations Microsoft Defender. Experience with IT-managed service tools such as Autotask, ITGlue, Datto RMM, and
strong>