and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to comprehensive call logs and reports. Keep records of all conversations in the call center database. Database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong knowledge team to achieve targets. Proficient in using call center software and related technologies. Problem-solving
and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to comprehensive call logs and reports. Keep records of all conversations in the call center database. Database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong knowledge team to achieve targets. Proficient in using call center software and related technologies. Problem-solving
Pilates and the Tempo Wellness Programme (T&C apply). Many team interactions, recognition programmes - Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Essential Minimum 1 year of experience in a call center environment
Pilates and the Tempo Wellness Programme (T&C apply). Many team interactions, recognition programmes - Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Essential Minimum 1 year of experience in a call center environment
agency sector. The Client Services Manager position calls for a confident and self-motivated individual who onboarding, and ongoing support of real estate agents using the platform Lead the recruitment, hiring resolution of issues and inquiries from real estate agents using the platform Develop and implement procedures
agency sector. The Client Services Manager position calls for a confident and self-motivated individual who onboarding, and ongoing support of real estate agents using the platform Lead the recruitment, hiring resolution of issues and inquiries from real estate agents using the platform Develop and implement procedures
Pilates and the Tempo Wellness Programme (T&C apply). Many team interactions, recognition programmes effective call centre service in order to achieve member satisfaction. To deliver an effective call centre cases Telephone Etiquette. Answering telephone calls in a way that achieves member satisfaction Risk Customar Service Delivary. To deliver an effective call centre service in order to achieve member satisfaction Customer Service delivery.To deliver an effective call centre service in order to achieve member satisfaction
Average upsell retention commission: R4,000 Average agent take home after probation: R13666,67 About the company: customer service and we are looking for three new agents to join our team. The role requires that you respond
Our client is looking for experienced Call Centre Staff Customer Service Representatives to assist clients Requirements · Matric · 1-3 Years’ experience as a Call Centre Customer Service Representative · Ms Office Computer Literate Job Duties · Call Centre Duties – Receive incoming calls to assist with clients / customer policies and procedure of the company · Monitoring calls to report technical assistant to clients · Office Office Administration – Record keeping of all calls and job cards · Managing own customer service support
We urgently require experienced Call Centre Quality Assurers for our client based in Pretoria. MUST have certificate Responsible for Quality Assurance in the Call Centre Customer Service Matric / Grade 12 Quality