damages/customer abuse Communicate with Managers, Call Centre, and Customer Send reports. Housekeeping, clean-up
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly us in the future including but not limited to, banking details, criminal history and credit reports /financial
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly us in the future including but not limited to, banking details, criminal history and credit reports /financial
with the objective of resolving or completing the call objective(s), documenting all required information stakeholders to ensure alignment Deliver 2hr weekly call handling to maintain skill Outputs of Job Successful quality assessments, examining and feeding back on calls on a range of areas, including customer experience Mathematics Minimum 2 years' experience in Contact Centre Environment preferably in an analytical role Organized team environment Experience in monitoring IB/OB calls and providing feedback an advantage Experience in
by discussing client requirements either via call centre or over e-mail advising on suitable options in
by discussing client requirements either via call centre or over e-mail advising on suitable options in
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
itself on offering a wide range of personalized banking services, tailored to meet the diverse needs of encapsulating the very essence of customer-centric banking. It focuses on corporate customers offering them Risk Manager in implementing and maintaining our bank's risk management framework. The ideal candidate categories, ensuring alignment with South African Reserve Bank (SARB) regulations and international best practices management framework, policies, and procedures across the bank. Support the identification and assessment of risks
itself on offering a wide range of personalized banking services, tailored to meet the diverse needs of encapsulating the very essence of customer-centric banking. It focuses on corporate customers offering them Risk Manager in implementing and maintaining our bank's risk management framework. The ideal candidate categories, ensuring alignment with South African Reserve Bank (SARB) regulations and international best practices management framework, policies, and procedures across the bank. Support the identification and assessment of risks
Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is executive report Outbound & inbound contact centre operational management and strategic planning experience