assessments and assist with managed Security Operations Centre tasks. Conducts analyses and investigation of alleged
/>- Interaction with clients through meetings, calls, and emails
- Troubleshoot system issues and
through configuration and resolve Production Support calls
assessments and assist with managed Security Operations Centre tasks
assessments and assist with managed Security Operations Centre tasks Proactively conducts analyses and investigation endpoint security solutions, PKI, Security Operations Centre tasks and vulnerability assessments. Excellent
Notes
connectivity; phones).
escalation point for support supervisors. Coach agents/technical staff when problem areas are identified incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set
escalation point for support supervisors. Coach agents/technical staff when problem areas are identified incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set
overseeing the performance and relationships with agents across Africa, while also mitigating risks associated and implementation Commercial expertise including agent management Africa risk management experience advantageous Responsibilities: Africa Agent Network Management: Facilitate the onboarding of new agents as required. Cultivate with agents to foster trust and cooperation. Define and measure relevant KPIs for evaluating agent performance performance. Establish a system for regular evaluation of agent performance. Client Management: Understand and address
overseeing the performance and relationships with agents across Africa, while also mitigating risks associated and implementation Commercial expertise including agent management Africa risk management experience advantageous Responsibilities: Africa Agent Network Management: Facilitate the onboarding of new agents as required. Cultivate with agents to foster trust and cooperation. Define and measure relevant KPIs for evaluating agent performance performance. Establish a system for regular evaluation of agent performance. Client Management: Understand and address